Identity of the Data Controller

“GRUPO RESTAURANTERO IKIGAI, S.A. DE C.V.”, hereinafter “GRUPO IKIGAI”, is committed to protecting you and your company. As part of this protection, we inform you that the personal data you provide to us are treated with absolute confidentiality and that we have sufficient security measures to ensure their protection, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, hereinafter “the Law”. Therefore, we provide you with our privacy notice.

Address of the Data Controller

“GRUPO IKIGAI”, with address at Prado Norte 155, Lomas de Chapultepec, CDMX, Mexico, email: marketing@grupoikigai.com.mx, is responsible for collecting your personal data, for the use given to them, and for their protection.

Purpose of Data Processing

The personal data we collect directly or indirectly from you, or those that may arise from the relationship we establish and that are necessary to provide the services derived from it, will be used, as applicable, for the following purposes:

• To provide the services and products requested by you.

• To inform you about changes or new products or services related to those contracted or acquired by the client.

• To comply with obligations contracted with our clients.

• To evaluate the quality of our service.

• To carry out billing and collection for services.

• To address any complaint, question, or comment related to the services.

• To send you notifications of changes to this privacy notice.

Types of Data

To carry out the primary purposes described above, we will collect the following personal data:

General Data: Full name, address, email, and home and/or mobile phone number.

Additionally, we will use the following data, which require special protection:

Company Data: Corporate name, address, Articles of Incorporation, Powers of Attorney, email, tax ID number, and home and/or mobile phone number.

Options and Means to Limit the Use or Disclosure of Your Data

To limit the use and disclosure of your personal information, we offer you more information. Please send us an email at: marketing@grupoikigai.com.mx.

Data Transfer

We inform you that some or all of your personal data may be shared within the country with third parties, whether national or foreign. The holder’s personal information may not be sold to third parties. However, it is authorized to be shared in the following cases:

a) When such transfer is made to third parties to fulfill the services, procedures, or obligations agreed upon with the Data Subject.
b) In cases required by law, or for the procurement or administration of justice.
c) When the Data Subject expressly gives their consent.

We undertake not to transfer your personal information to third parties without your consent, except for the exceptions provided in Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties, and to carry out any such transfer in accordance with that law.

ARCO Rights

You have the right to know what personal data we hold about you, what we use it for, and the conditions of such use (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request its deletion from our records or databases when you consider it is being used improperly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO Rights.

Revocation of Consent

You may, at any time, revoke the consent you have granted to us for the processing of your personal data, so that we stop using them. To do so, please send an email to: marketing@grupoikigai.com.mx with your request.

Your request must include the following information:
I. Your full name as the data subject and your address, email, or other means to communicate the response to your request.
II. Documents proving your identity or official identification, or documents proving the legal representation of your representative.
III. A clear and precise description of the information for which access, rectification, opposition, or cancellation is sought, as applicable. In the case of rectification requests, include documentation supporting the request and the corrections to be made.
IV. Any other element or document that facilitates locating your personal data.

Within a maximum period of 15 business days, we will process your request and inform you of its outcome via email.

Changes to the Privacy Notice

This privacy notice may undergo modifications, changes, or updates resulting from new legal requirements; our own needs for the products or services we offer; our privacy practices; or for other reasons. Changes or updates to this Privacy Notice are available periodically on our website: www.grupoikigai.com.mx under the “Privacy Notice” section. After three years from the provision of services, GRUPO IKIGAI may delete the Personal Data and Sensitive Data provided during such services.

Cookies Notice

At GRUPO IKIGAI, we respect your privacy concerns and value our relationship with you. In this cookies notice (hereinafter the “Notice”), we explain how GRUPO IKIGAI and its affiliates use cookies and other similar technologies to recognize you when you visit our websites linked to this Notice (hereinafter the “Site”). We explain what these technologies are, why we use them, and your rights to control our use of them.

What Are They?

A cookie is a small piece of information that a website sends to your computer, which is stored on your hard drive. The next time you visit our website, we may use this stored information to make your experience easier. Cookies expire after a certain period of time, or you can delete them at any time by following your browser’s instructions.

You can also configure your browser to notify you when you receive a cookie so that you can accept or reject it.

Types of Information Collected and Reasons for Collection

We use cookies to make our web pages easier to use and better tailored to your interests and needs. Cookies allow web pages to read and write these files, enabling them to recognize you and remember important information that enhances your browsing experience (e.g., remembering your preferred settings).

Cookies also help speed up your navigation on future visits, collect aggregated statistical data to help us understand how users use our Site, and improve its structure and content. We cannot personally identify you through these data. Examples include:

• Number of users visiting the Site, visit frequency, pages visited, clicks made, and total browsing time.

• The website visited before entering GRUPO IKIGAI’s Site.

• Whether it is your first visit.

• Your display preferences (layout, size, language, etc.).

• Your purchases and orders.

• Browser type, username, password, and IP address to identify you on your next visits.

We do not collect your name or email address through cookies.

Additionally, cookies allow us to:

• Personalize your visit.

• Personalize advertising and marketing messages on the Site, whether ours or third-party ads.

• Analyze customer trends through aggregated data.

Types of Cookies We Use

We use first-party and third-party cookies for several reasons:

• Essential cookies: Required to operate the Site and access secure areas.

• Functional cookies: Allow you to navigate the Site and benefit from its features (e.g., remembering language preferences).

• Analytics cookies: Allow us and external analytics providers to gather anonymous statistics on Site use.

• Behavioral advertising cookies: Used by our advertising partners to collect data on browsing habits and show relevant ads.

Consent for the Processing of Personal Data

It will be understood that the Data Subject tacitly consents to the processing of their personal information under the terms of this Privacy Notice if they do not express opposition as previously indicated. For more information, you may visit our offices, email marketing@grupoikigai.com.mx, or consult our website www.grupoikigai.com.mx. Notwithstanding the exceptions in the Law, the Data Subject grants express consent for the processing of their personal and sensitive data for the purposes established in this privacy notice.

Complaints and Claims

If you believe your personal data protection rights have been violated by any of our employees, actions, or responses, or if you suspect any violation of the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, you may file the corresponding complaint with the IFAI. For more information, visit www.ifai.org.mx.